Artificial intelligence202501Saudi Arabia
Hams AI
A conversation and customer-service platform powered by AI.
An assistant that answers your customers around the clock
AI agents & bots
We build AI agents and chatbots that answer your customers in Arabic and its dialects across your site, WhatsApp and social — booking, answering, and handing over to a person when they should.
Most customer messages repeat: what does it cost, do you serve my city, where is my order? Answering by hand drains your team and delays the cases that matter. An agent handles those instantly, at any hour — and most of your customers write after your office closes.
The agent doesn't invent answers. We build it on your knowledge: your services, prices, policies and the questions your customers actually ask. When it doesn't know, it says so and hands the conversation to a person rather than guessing and costing you trust.
We connect it to the channels your customers really use — your site, WhatsApp, Instagram, Facebook — and to your systems, so it can book an appointment or check an order rather than only reciting canned replies.
What you get
- A conversational agent fluent in Arabic and its dialects
- Answers grounded in your knowledge, not guesswork
- Connected to your site, WhatsApp and social channels
- Able to act: book, check an order, capture details
- Smart handover to a human when needed
- Reporting on the most-asked questions
How we work
An assistant that answers your customers around the clock
- 01
Gather knowledge
Your services, prices, policies and the questions customers really ask.
- 02
Build the agent
Grounding it in your knowledge and tuning its tone to your brand.
- 03
Connect
Wiring it to your channels and systems so it can act, not just reply.
- 04
Improve
Reviewing real conversations and closing the gaps week by week.
Our work
Projects from this service
Frequently asked
AI agents & bots
Will customers know they're talking to a bot?
We always recommend being upfront — the customer knows it's an assistant and can ask for a person at any point. Transparency builds trust; pretending otherwise destroys it at the first mistake.
Does it reply in dialect or formal Arabic?
Either. We tune the register to your audience — Gulf, Egyptian or formal — and it understands dialect even when it answers formally.
What if it answers something wrong?
We restrict it to your approved sources and bound the topics it will answer on. Outside those, it hands over to a person. We review conversations regularly and close any gap.
Discuss your project
Tell us about your idea and we'll come back with a clear plan for scope, cost and timeline.