SaaS systems202401Middle East
ZenHR
An AI-powered HR system serving companies across the region.
A technical team with you after launch, not only before it
Support & maintenance
We maintain, monitor and keep developing your site or system after launch — security updates, backups, fixing breakages and adding new features under a clear monthly agreement.
Most of what we're called in to fix was preventable: a system not updated in two years, or a site with no backups — discovered on the day it went down. Routine maintenance is far cheaper than repair after the fact.
We monitor continuously — uptime, speed, errors — and know about a problem before an angry customer calls you. When something does break, you have a known number to call with an agreed response time, not a search for an available developer.
Maintenance here isn't only repair. Every month we develop and add against your priorities, because a digital product that stops evolving starts falling behind its competitors.
What you get
- Continuous uptime, speed and error monitoring
- Regular security updates
- Automatic backups, with restores actually tested
- An agreed response time for incidents
- Monthly development hours for new features
- A monthly report of what was done and what we advise
How we work
A technical team with you after launch, not only before it
- 01
Assess
Reviewing the system's current state and the urgent risks.
- 02
Secure
Monitoring and backups in place, security gaps closed.
- 03
Operate
Monthly cover with an agreed response time for incidents.
- 04
Develop
Monthly hours spent on your priorities, not on ours.
Our work
Projects from this service
SaaS systems2024View case study
Frequently asked
Support & maintenance
Do you maintain systems another team built?
Yes — that's roughly half the work in this area. We start with a full assessment and give you a straight report on the system's state and its risks before either side commits.
What's the response time on an incident?
Set in the agreement according to how critical the system is. Critical systems get a response within hours and extended cover; a marketing site is fine with next-business-day.
Can we cancel?
Yes, with notice — and we hand everything over on the way out: code, access and documentation. We don't keep technical hostages.
Discuss your project
Tell us about your idea and we'll come back with a clear plan for scope, cost and timeline.